Age restrictions apply: Pristine Transitions LLC and Pristine Transitions website does not permit those under 18 to use the Service. We do our best to restrict access to our sites, products and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the business world.

Any subscriber who does not meet these criteria will immediately be deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be reimbursed and a return of the product (s) concerned will be required.

The prices are indicated in dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.

If you wish to place an Order for Products available on the Service, You may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.

Payment is due immediately on the date of the order, including for pre-order products.

Payment can be made through various payment methods we have available, such as cash, Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code).

The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Return/Cancellation and Refund Policy

At Pristine Transitions LLC, we aim to provide exceptional cleaning services while ensuring transparency and satisfaction for our customers. Please review our return/cancellation and refund policy below:

1. Customers may cancel or reschedule their cleaning appointment up to 48 hours before the scheduled time without incurring any fees.

2. Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee of $25, which will be deducted from any applicable booking fee.

3. Refunds for cancellations made within the cancellation window will be issued for the balance paid beyond the booking fee. No refunds will be provided for cancellations made within 48 hours of the scheduled appointment.

4. Customers must request a refund within 30 days from the date of cancellation.

5. Refunds will be issued using the original method of payment, with the booking fee deducted from the refunded amount.

6. Refunds are subject to meeting specific conditions, such as providing proof of cancellation and complying with any other requirements specified by Pristine Transitions LLC.

7. Certain items/services may not be eligible for refunds. These include but are not limited to personalized/customized services and services that have already been rendered.

8. To request a refund, please contact our customer service team at CustomerSupport@PRISTINE-TRANSITIONS.COM Be sure to provide your booking details and reason for the refund request. Our team will guide you through the refund process.

9. Exceptions to our refund policy may be made for special circumstances, such as emergencies or unforeseen events, at the discretion of Pristine Transitions LLC.

10. We reserve the right to update our return/cancellation and refund policy as necessary. Any changes will be communicated to customers